When Service Design is complete, contracts have been executed, and the Transformation stage is near completion, then Service Transition and Onboarding can begin. Integrating LRS Managed Services staff into our client’s business requires a lot of planning and exploration. For example, the Help Desk ticket submission, assignment, resolution and communication back to the end-user requires all parties to be educated on the procedures and processes being put in place.
A Service Transition plan is a key deliverable from the Service Design process. LRS will appoint a Transition Project Manager to oversee the implementation of this plan.
One deliverable of the Service Transition phase is a “RACI Chart” detailing the various roles and responsibilities to ensure the Service dovetails with complementary services provided by the customer’s own teams or third parties.
Want More Information?
Contact our LRS Managed Services team or click on one of the phases of our Service Design Process: